Return & Refund Policy

Last Updated: July 23, 2026

Thank you for shopping with us. We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.

• The product must be returned in its original packaging with all accessories and manuals (if applicable).

• Proof of purchase or your order number is required.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products

• Gift cards

• Perishable goods

• Intimate or hygiene-related products

• Products damaged due to misuse or improper handling

• Clearance or final sale items

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include:

• Your order number

• Clear photos or videos showing the issue

• A brief description of the problem

We will review your request and arrange a replacement or refund if approved.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Order Cancellations

Orders can be cancelled within 12 hours of placing the order or before they have been processed for shipment.

Once an order has been shipped, it cannot be cancelled.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact our support team.

Shipping Costs

• Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

• Original shipping charges are non-refundable unless the return is due to our error.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: vmseller2026@gmail.com

We aim to respond to all inquiries within 24–48 business hours.